About the job
The Field Engineer job is all about providing top-notch support for computer-related products and services. This role is crucial in ensuring that end users receive the assistance they need, whether through installation, maintenance, or direct support. The team thrives on collaboration and professionalism, always aiming to deliver exceptional customer experiences.
You'll be responsible for
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Performing installation and maintenance
Installing, diagnosing, maintaining, and servicing computer-related products, including desktops, laptops, printers, and peripherals.🖥️
Providing Level 2 and Level 3 support
Offering both remote and on-site Level 2 and Level 3 support for incidents and service requests that cannot be resolved by the Service Desk.😊
Ensuring customer satisfaction
Maintaining a high degree of professionalism and ensuring customer satisfaction throughout all transactions.Key criteria
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NV1 Security Clearance
Possession of NV1 Security Clearance is essential for this job.View
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Time management skills
Demonstrated ability to manage time effectively in a fast-paced environment.View
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IT support services experience
Experience delivering IT support services with specified KPIs.View
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