S&S Banking Consultant, Townsville (Aitkenvale or Castletown QLD - Suncorp Bank S&S Banking Consultant, Townsville (Aitkenvale or Castletown QLD - Suncorp Bank
About the job
As a S&S Banking Consultant at Suncorp Bank, you will embark on an exciting journey of providing exceptional customer service and support. Your role is crucial in helping customers navigate their banking needs, especially in the digital space, while contributing to a culture of inclusivity and growth. Join a team that values personal relationships and empowers individuals to thrive in a future-forward banking environment.
You'll be responsible for
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Delivering customer-obsessed service
Providing outstanding levels of sales and service supporting customers via face-to-face interaction and inbound & outbound calls.📱
Supporting digital banking
Educating customers on how to use digital platforms for personal banking, empowering them to self-serve with online banking features.✅
Ensuring compliance
Ensuring compliance with all internal policies and procedures and external requirements, including legislative requirements.Key criteria
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Customer experience delivery
Experience in providing high-quality customer service.View
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Digital customer service proficiency
Comfortable using digital platforms for real-time assistance.View
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Digital banking navigation skills
Ability to troubleshoot common digital banking applications.View
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