S&S Banking Consultant, Aspley QLD, Suncorp Bank S&S Banking Consultant, Aspley QLD, Suncorp Bank
About the job
As a S&S Banking Consultant at Suncorp Bank, you will embark on a journey of providing exceptional customer service and support. Your role is vital in helping customers navigate their banking needs, especially through digital platforms, ensuring they feel empowered and confident. The team thrives on collaboration, inclusivity, and a commitment to continuous learning, making it a fantastic environment for personal and professional growth.
You'll be responsible for
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Delivering customer-obsessed service
Deliver customer-obsessed service that drives customer satisfaction and first call resolution📞
Providing timely information
Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels🚀
Supporting digital onboarding
Provide support for digital onboarding processes, ensuring a seamless experience for new customers to make the most of their bankingKey criteria
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Customer service experience
Demonstrated experience delivering high-quality customer service.View
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Digital customer service proficiency
Comfortable using digital platforms for real-time customer assistance.View
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Digital banking navigation skills
Ability to troubleshoot common digital banking applications.View
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