S&S Banking Consultant, Townsville (Aitkenvale or Castletown QLD - Suncorp Bank S&S Banking Consultant, Townsville (Aitkenvale or Castletown QLD - Suncorp Bank
About the job
As a S&S Banking Consultant at Suncorp Bank, you will embark on a rewarding journey of providing exceptional customer service and support. This job is all about empowering customers to embrace digital banking while ensuring their needs are met with care and expertise. Join a team that values growth, inclusivity, and a future-forward culture, where every day presents an opportunity to make a meaningful impact.
You'll be responsible for
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Delivering customer service
Providing outstanding levels of sales and service supporting customers via face-to-face interaction and inbound & outbound calls.📚
Educating customers
Supporting and educating customers on how to use digital platforms for personal banking, empowering them to self-serve.✅
Ensuring compliance
Ensuring compliance with all internal policies and procedures and external requirements, including legislative requirements.Key criteria
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Customer service experience
Demonstrated experience delivering high-quality customer service.View
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Digital customer service proficiency
Comfortable using digital platforms for real-time customer assistance.View
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Digital banking navigation skills
Ability to troubleshoot digital banking applications with customers.View
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