Customer Consultant | Adelaide and Ipswich
About the job
This job is about starting your exciting journey in banking with Bendigo Bank as a Customer Consultant. You'll play a vital role in connecting with customers, ensuring they have a seamless experience while accessing our products and services. The team thrives on collaboration and support, creating a fun and dynamic environment where everyone can shine.
You'll be responsible for
📞
Responding to customer inquiries
Answering customer phone calls, emails, and online web messaging within acceptable timeframes, delivering service excellence for each customer.🔍
Identifying customer needs
Listening to and understanding customers’ needs, presenting solutions, and identifying opportunities for growth.📋
Applying policies and processes
Ensuring all relevant policies and processes are applied to complete outstanding work and fees are applied correctly.Key criteria
📞
Customer service experience
Demonstrated experience in delivering exceptional customer service.View
📝
Communication skills
Proven ability to communicate effectively via phone and email.View
💻
Multi-tasking ability
Experience managing multiple tasks simultaneously in a fast-paced environment.View
View more
