Bendigo Bank5 followers82 jobs

Customer Consultant | Adelaide and Ipswich

JuniorMid levelFull-timeHybridAdelaide SA, AustraliaPosted 3 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is about starting your exciting journey in banking with Bendigo Bank as a Customer Consultant. You'll play a vital role in connecting with customers, ensuring they have a seamless experience while accessing our products and services. The team thrives on collaboration and support, creating a fun and dynamic environment where everyone can shine.

Meet the team

About the company

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You'll be responsible for

📞

Responding to customer inquiries

Answering customer phone calls, emails, and online web messaging within acceptable timeframes, delivering service excellence for each customer.
🔍

Identifying customer needs

Listening to and understanding customers’ needs, presenting solutions, and identifying opportunities for growth.
📋

Applying policies and processes

Ensuring all relevant policies and processes are applied to complete outstanding work and fees are applied correctly.

Key criteria

📞

Customer service experience

Demonstrated experience in delivering exceptional customer service.

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📝

Communication skills

Proven ability to communicate effectively via phone and email.

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💻

Multi-tasking ability

Experience managing multiple tasks simultaneously in a fast-paced environment.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Customer service experience
Demonstrated experience in delivering exceptional customer service.

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Communication skills
Proven ability to communicate effectively via phone and email.

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Multi-tasking ability
Experience managing multiple tasks simultaneously in a fast-paced environment.

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Sales aptitude
Natural ability to educate customers on products and services.

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Flexible availability
Willingness to work a rotating roster, including evenings and weekends.

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