Support Line Officer
JuniorMid levelFull-timeHybridNowra NSW 2541, AustraliaAdministrationCustomer servicePosted 4 days ago
About the job
As a Support Line Officer, you will play a vital role in maintaining the efficiency of the support line and helpdesk. Your work will directly impact the experience of key stakeholders, including councils and the public, by ensuring their enquiries are handled promptly and professionally. The team thrives on collaboration and values a supportive environment that prioritises work/life balance and wellbeing.
You'll be responsible for
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Keeping the support line and helpdesk operating effectively
Regularly answering inbound calls and responding to enquiries from key stakeholders such as councils and the public.🗂️
Coordinating day-to-day tasks
Updating records and supporting the delivery of projects and programs.📝
Logging customer interactions accurately
Ensuring the team has the information it needs for effective service delivery.Key criteria
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Customer service experience
Demonstrated experience handling inbound calls and resolving enquiries.View
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Administrative skills
Proven capabilities in accurate record-keeping and document management.View
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Written communication skills
Experience preparing correspondence and drafting responses using templates.View
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