About the job
The Support Operations Analyst, AI & Automation is a pivotal job focused on transforming customer support delivery. By blending operational problem-solving with innovative AI and automation, this role aims to enhance efficiency and effectiveness across the support organization. Collaboration with Customer Experience, Operations, and Engineering teams is key, fostering a dynamic environment where creativity and analytical thinking thrive.
You'll be responsible for
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Analyzing support workflows
Examine support workflows end-to-end to identify friction, bottlenecks, and scaling risks.⚙️
Leveraging AI tools
Utilize AI tools to reduce manual effort in various support tasks.📊
Developing dashboards and reports
Create dashboards and reports that highlight key customer experience metrics.Key criteria
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Support operations experience
Experience in support operations or customer-facing environments.View
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Analytical skills
2+ years in operations or analytics with data trend identification.View
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AI tools familiarity
Hands-on experience with emerging AI tools and prompt creation.View
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