About the job
The job is about being a Level 2/3 Systems Engineer at Compnow, where you will provide essential after-hours technical support across various client environments. This position is crucial for ensuring high-quality customer service and resolving complex IT issues. The team values collaboration, growth, and a supportive environment, making it a great place to develop your skills and career.
You'll be responsible for
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Providing technical support
Providing after-hours technical support across client environments, ensuring reliable and responsive frontline support.🔄
Completing maintenance tasks
Completing scheduled maintenance tasks including server updates, patching, execution of standard procedures, and both pre- and post-maintenance validation.📋
Managing tickets
Creating and managing tickets with accurate documentation, prioritisation, and clear technical notes.Key criteria
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Level 2/3 Systems Engineer experience
Demonstrated experience in a Level 2/3 Engineer position is essential.View
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Networking support knowledge
Understanding of IP networking and firewall configuration is crucial.View
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Virtualisation platform skills
Experience installing and configuring VMware or Hyper-V is required.View
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