Team Leader Case Manager
About the job
This job is about leading a dynamic team within the Licensing Services business unit, where you will manage relationships and oversee complex licensing matters. Your leadership will drive team performance and ensure exceptional service delivery while maintaining compliance. The team thrives on collaboration and innovation, making it a great fit for those passionate about leadership.
You'll be responsible for
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Leading team operations
Lead and manage the operations of the team, monitoring performance and identifying training opportunities.🔍
Managing complex cases
Handle complex and sensitive cases, including license applications and renewals, while providing exceptional customer service.📝
Developing policies
Coordinate the development, implementation, and review of policies, procedures, and systems to enhance team effectiveness.Key criteria
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Team leadership experience
Demonstrated experience providing guidance and support to a team.View
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Performance monitoring skills
Experience in monitoring team performance and conducting quality assurance audits.View
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Legislation and policy expertise
Proven ability to interpret and provide guidance on complex legislation and policies.View
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