Queensland Government41 followers431 jobs

Team Leader Case Manager

Mid levelFull-timeHybridBrisbane QLD, AustraliaPosted 6 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is about leading a dynamic team within the Licensing Services business unit, where you will manage relationships and oversee complex licensing matters. Your leadership will drive team performance and ensure exceptional service delivery while maintaining compliance. The team thrives on collaboration and innovation, making it a great fit for those passionate about leadership.

Meet the team

About the company

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You'll be responsible for

🚀

Leading team operations

Lead and manage the operations of the team, monitoring performance and identifying training opportunities.
🔍

Managing complex cases

Handle complex and sensitive cases, including license applications and renewals, while providing exceptional customer service.
📝

Developing policies

Coordinate the development, implementation, and review of policies, procedures, and systems to enhance team effectiveness.

Key criteria

👥

Team leadership experience

Demonstrated experience leading and managing high-performing teams.

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📊

Performance monitoring skills

Experience monitoring team performance and conducting quality assurance audits.

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📜

Legislation and policy expertise

Proven ability to interpret and apply complex legislation and policies.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Team leadership experience
Demonstrated experience leading and managing high-performing teams.

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Performance monitoring skills
Experience monitoring team performance and conducting quality assurance audits.

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Legislation and policy expertise
Proven ability to interpret and apply complex legislation and policies.

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Stakeholder relationship management
Experience cultivating collaborative relationships with diverse stakeholders.

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Complex case management
Experience handling complex and sensitive licensing matters.

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