MUFG Pension & Market Services3 followers5 jobs

Team Leader, Complaints

Mid levelSeniorFull-timeHybrid727 Collins St, Docklands VIC 3008, AustraliaPosted 2 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

This job is about leading a specialised team in complaints management within the superannuation sector. By overseeing high-quality outcomes for clients and members, you will play a crucial role in shaping industry standards and enhancing customer experiences. The team values collaboration, innovation, and a commitment to continuous improvement.

You'll be responsible for

📈

Leading complaints function

Lead and manage the end-to-end complaints function, ensuring delivery of service standards, regulatory obligations, and client expectations.
🔍

Quality assurance oversight

Provide oversight and quality assurance of complaint handling, including monitoring case workflows and outcomes.
🚀

Driving continuous improvement

Drive continuous improvement initiatives to enhance processes, efficiency, and customer experience.

Key criteria

📋

Complaints management experience

Proven experience leading complaints teams within superannuation.

View

🔍

Regulatory knowledge

Strong understanding of regulatory requirements and engagement with regulators.

View

📊

Quality assurance skills

Experience driving quality assurance and continuous improvement initiatives.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

A meaningful career starts with a match

Get started
Apply on MUFG Pension & Market Services
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Complaints management experience
Proven experience leading complaints teams within superannuation.

View

Regulatory knowledge
Strong understanding of regulatory requirements and engagement with regulators.

View

Quality assurance skills
Experience driving quality assurance and continuous improvement initiatives.

View

Stakeholder management
Demonstrated ability to manage and influence senior stakeholders.

View

Similar jobs

View all
EML Group
EML Group
Team LeaderMelbourne, VIC · Full-time
This job is about leading a team of Technical Specialists in the Workers Compensation and Personal Injury Claims Management sector. Making a positive impact on people's lives is at the heart of what you will do, and you will find great satisfaction in knowing your efforts contribute to their return-to-work journey. The team thrives on collaboration, continuous learning, and a commitment to delivering exceptional service.
Wellways Australia
Wellways Australia
Team LeaderCampbelltown, NSW · Full-time
This job is about stepping into a leadership position to support young people experiencing mental illness. By leading a skilled team, you will play a vital role in delivering person-centred, recovery-oriented psychosocial support. Collaboration with local health districts and community stakeholders is key to ensuring effective service delivery and promoting integration.
MedHealth
MedHealth
Team LeaderBunbury, WA · Full-time
This job is about leading a multidisciplinary team of Rehabilitation Consultants in Bunbury, making a significant impact on clients' lives. By providing ongoing support and mentorship, the team fosters a culture of professional development and wellbeing. Emphasizing flexibility and collaboration, the workplace is dedicated to helping both clients and team members achieve their goals.
Defence Housing Australia
Defence Housing Australia
Team LeaderTownsville City, QLD · Full-time
As a Customer Service Centre Team Leader, you will play a vital role in leading a dedicated team that supports Australian Defence Force members and their families. Your leadership will not only drive exceptional service outcomes but also contribute to a positive and collaborative workplace culture. The team thrives on collaboration and is committed to making a meaningful impact in the lives of Defence members.