Team Leader Customer Experience Operations
About the job
Step into a dynamic leadership job where you’ll drive exceptional customer experiences for the City’s community. Your leadership will make a real impact, ensuring customers feel heard, supported, and valued every day. The team thrives on collaboration and is committed to delivering high-quality service with a positive culture.
You'll be responsible for
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Leading and mentoring
Leading, coaching and mentoring a team of Customer Experience Officers to deliver high-quality service and effectively manage complex customer enquiries.🏆
Driving team culture
Driving a positive, high-performing team culture aligned to corporate objectives, including rostering, recruitment, onboarding and performance management.⚙️
Overseeing operations
Overseeing daily operations to ensure timely responses, smooth information flow and continuous service improvement, including managing escalations and complex issues.Key criteria
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Customer service systems experience
Demonstrated experience enhancing customer service systems for improved outcomes.View
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Leadership in customer service
Proven ability to lead teams in high-volume customer service environments.View
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Strong communication skills
Strong verbal and written skills for negotiation and report writing.View
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