About the job
The Customer Service Team Leader at The Good Guys plays a vital role in coordinating and supervising store operations to support a vibrant store culture and drive profitable sales growth. This position is all about making a positive impact on customer experiences while fostering a collaborative team environment. Join a company that values diversity, creativity, and exceptional service, and embark on a rewarding journey with us!
You'll be responsible for
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Developing team capabilities
Coaching and developing the operations team using the coaching model and development framework.🔍
Supervising administration processes
Ensuring effective and efficient administration processes while complying with core policies and standard procedures.📦
Managing multi-channel fulfilment
Overseeing fulfilment processes for online, commercial, and click & collect orders in line with procedures.Key criteria
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Customer service experience
Demonstrated experience in delivering exceptional customer service.View
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Results-driven mindset
Proven track record of achieving sales and operational targets.View
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Coaching and development skills
Experience developing team members through effective coaching.View
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