REMONDIS Australia3 followers27 jobs

Customer Care Team Leader

Mid levelFull-timeOfficeQueensland, AustraliaPosted 5 months agoVerified 18 hours ago
Pending fitX of Y criteria met

About the job

The Customer Care Team Leader position is an exciting opportunity to lead the national customer care and retention function in Brisbane. This job is all about balancing people leadership with hands-on problem solving, ensuring the team delivers consistent outcomes across the national network. At REMONDIS, you will enjoy autonomy, genuine variety in your work, and the chance to make a real impact in sustainability.

You'll be responsible for

🌟

Leading and developing the team

Lead, coach, and develop a team of Customer Care and Retention Officers.
⚙️

Managing operations

Manage day-to-day operations including workload, rostering, coverage, and service levels.
⚖️

Handling escalated disputes

Handle escalated customer disputes, ETF negotiations, and settlement decisions.

Key criteria

👥

People leadership experience

Proven experience leading and developing teams in customer care.

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🗣️

Conflict resolution skills

Demonstrated ability to manage escalated customer disputes effectively.

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📊

CRM and reporting proficiency

Experience with Salesforce and Excel for performance metrics.

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5 criteria for this job
People leadership experience
Proven experience leading and developing teams in customer care.

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Conflict resolution skills
Demonstrated ability to manage escalated customer disputes effectively.

View

CRM and reporting proficiency
Experience with Salesforce and Excel for performance metrics.

View

Commercial awareness
Understanding of contracts and balancing retention with financial obligations.

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Industry knowledge
Familiarity with waste management or service-contract sectors is a plus.

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