Customer Care Team Leader
About the job
The Customer Care Team Leader position is an exciting opportunity to lead the national customer care and retention function in Brisbane. This job is all about balancing people leadership with hands-on problem solving, ensuring the team delivers consistent outcomes across the national network. At REMONDIS, you will enjoy autonomy, genuine variety in your work, and the chance to make a real impact in sustainability.
You'll be responsible for
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Leading and developing the team
Lead, coach, and develop a team of Customer Care and Retention Officers.⚙️
Managing operations
Manage day-to-day operations including workload, rostering, coverage, and service levels.⚖️
Handling escalated disputes
Handle escalated customer disputes, ETF negotiations, and settlement decisions.Key criteria
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People leadership experience
Proven experience leading and developing teams in customer care.View
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Conflict resolution skills
Demonstrated ability to manage escalated customer disputes effectively.View
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CRM and reporting proficiency
Experience with Salesforce and Excel for performance metrics.View
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