REMONDIS Australia3 followers27 jobs

Customer Care Team Leader

Mid levelSeniorFull-timeOfficeRichlands QLD 4077, AustraliaPosted 2 months agoVerified 2 months ago
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Pending fitX of Y criteria met

About the job

The Customer Care Team Leader position is an exciting opportunity to lead a dynamic team within the National Inside Sales & Customer Care team in Brisbane. This job is all about balancing people leadership with hands-on problem-solving, ensuring that the team delivers consistent outcomes across the national network. Collaboration and a commitment to excellence are at the heart of how the team operates.

You'll be responsible for

🌟

Leading and developing the team

Lead, coach and develop a team of Customer Care and Retention Officers
⚙️

Managing operations

Manage day-to-day operations—workload, rostering, coverage, and service levels
🚨

Handling escalated issues

Handle escalated customer disputes, ETF negotiations, and settlement decisions

Key criteria

👥

People leadership experience

Demonstrated experience leading and developing customer care teams.

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📊

CRM and reporting proficiency

Proficient in Salesforce and Excel for performance metrics.

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🛠️

Conflict resolution skills

Experience managing escalated customer disputes effectively.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
People leadership experience
Demonstrated experience leading and developing customer care teams.

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CRM and reporting proficiency
Proficient in Salesforce and Excel for performance metrics.

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Conflict resolution skills
Experience managing escalated customer disputes effectively.

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Operational management background
Experience managing daily operations and service levels.

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Commercial awareness
Understanding of contracts and financial obligations in retention.

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