Nissan Motor Corporation3 jobs

Team Leader, Hardship and Disputes

Mid levelFull-timeHybridMelbourne VIC, AustraliaPeople and cultureCustomer servicePosted 5 days ago
View your fit0 of 9 criteria met

About the job

As the Hardship and Disputes Team Leader, you will embark on an exciting journey of leading a dedicated team to deliver exceptional customer outcomes. This highly rewarding leadership job balances commercial success with genuine customer care, ensuring compliance while helping customers find sustainable solutions. The team thrives on collaboration, inclusivity, and a commitment to continuous improvement.

You'll be responsible for

🏆

Leading and developing a team

Leading, coaching and developing a team of Customer Centre Officers to achieve individual and team performance targets.
📊

Monitoring workflow

Monitoring and managing daily workflow to ensure service levels, quality and productivity targets are met.
🚀

Driving continuous improvement

Driving continuous improvement initiatives across processes, systems and customer experience to enhance service delivery.

Skills you'll need

👥

Team leadership

Proven experience leading or supervising a team in a contact centre or customer service environment.
📈

Coaching and performance management

Strong coaching and performance management capability to support team development and achieve performance targets.
💡

Customer-first mindset

A customer-first mindset with the ability to resolve complex issues effectively and efficiently.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Proven leadership experience in customer service
Demonstrated experience leading teams in contact centre environments.

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Strong coaching and performance management skills
Ability to develop team members and manage performance effectively.

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Customer-first mindset
Proven capability in resolving complex customer issues.

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Excellent communication and stakeholder engagement
Strong skills in engaging with various stakeholders.

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Continuous improvement mindset
Experience driving initiatives for process and customer experience enhancement.

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