About the job
This job is all about providing operational leadership for Service Desk services that support a Federal Government client. The impact of this position is significant, as it ensures high-quality IT support that meets contractual SLAs and customer expectations. The team thrives on collaboration, accountability, and a commitment to continuous improvement.
You'll be responsible for
đ
Managing Service Desk activities
Manage and oversee daily Service Desk activities, including staffing, ticket queues, and escalations.đ
Monitoring performance metrics
Monitor Service Desk metrics, identify trends, and drive continuous improvement initiatives.đ€
Building stakeholder relationships
Build strong working relationships with government stakeholders and internal support teams.Key criteria
đ
Bachelorâs degree or equivalent experience
Possession of a BA/BS or equivalent experience is essential.View
đ„ïž
IT Service Desk experience
Experience in IT support with strong communication skills is crucial.View
đ„
Team leadership experience
Demonstrated experience leading or supervising teams is preferred.View
View more
