About the job
This job is about taking on a hands-on leadership role within the VIC Quarries business, guiding a team of Customer Service Agents. The impact of this position is significant, as it influences service standards and fosters a positive team culture. The team values support and flexibility, creating an environment where everyone can thrive.
You'll be responsible for
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Leading and developing a team
Guide and mentor a team of Customer Service Agents, driving performance and engagement.📦
Managing daily customer service tasks
Coordinate product deliveries and ensure high-quality service to customers.🤝
Collaborating with stakeholders
Work with regional and national leaders to align service standards and outcomes.Key criteria
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Proven leadership experience
Demonstrated leadership in fast-paced logistics or customer operationsView
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Customer service KPI development
Experience developing and monitoring key performance metricsView
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Change management success
Proven ability to lead through change and enhance team cultureView
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