NSW Department of Communities and Justice10 followers69 jobs

Team Manager Community Services Officer

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 2 days agoVerified 1 day ago
Pending fitX of Y criteria met

About the job

The Team Manager Community Services Officer position is a fantastic opportunity to lead a dedicated team in the Child Protection Helpline. This role is crucial in transforming the lives of vulnerable children by ensuring high-quality intake and triage services. The team thrives on collaboration, support, and continuous improvement, making it a rewarding environment for those passionate about making a difference.

You'll be responsible for

👥

Leading the team

Leading, managing, coaching, and supervising the individual and team performance of the Community Services Officer Helpline Team.
🛡️

Overseeing service delivery

Overseeing the professional service provided by the team, ensuring all child protection cases are handled with care and efficiency.
📈

Implementing best practices

Contributing to the continuous improvement of the contact centre's overall performance by implementing best practices and optimizing processes.

Key criteria

👥

Team leadership experience

Proven experience leading and motivating teams to achieve goals.

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📝

Strong communication skills

Demonstrated verbal and written communication skills for effective interactions.

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🔍

Analytical problem-solving skills

Experience addressing challenges with effective solutions in community services.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Team leadership experience
Proven experience leading and motivating teams to achieve goals.

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Strong communication skills
Demonstrated verbal and written communication skills for effective interactions.

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Analytical problem-solving skills
Experience addressing challenges with effective solutions in community services.

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Organizational skills
Strong ability to manage multiple tasks and projects efficiently.

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