About the job
The Field Engineer job is all about ensuring that computer-related products are installed, maintained, and serviced to keep clients running smoothly. This role is vital for delivering exceptional support to End Users, making a significant impact on their productivity and satisfaction. The team thrives on collaboration and professionalism, always striving to provide top-notch service.
You'll be responsible for
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Installing and maintaining equipment
Perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products at client locations.🛠️
Providing Level 2 and Level 3 support
Deliver remote and on-site support for incidents and service requests that cannot be resolved by the Service Desk.🤝
Advising and assisting End Users
Provide advice and assistance regarding End User Productivity and Service Desk Equipment and Services.Key criteria
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NV1 Security Clearance
Possession of NV1 Security Clearance is essential for this job.View
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Time management skills
Demonstrated ability to manage time effectively in a fast-paced environment.View
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IT support services experience
Experience delivering IT support services with specified KPIs.View
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