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Tech Field Eng

JuniorMid levelFull-timeHybridTownsville City QLD 4810, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

This job is all about providing top-notch support for computer-related products and services. As a Field Engineer, you will play a crucial role in ensuring that end users have the tools they need to succeed. The team values collaboration and professionalism, creating a supportive environment where everyone can thrive.

You'll be responsible for

💻

Performing installation and maintenance

Installing, diagnosing, maintaining, and servicing computer-related products, including desktops, laptops, printers, and peripherals.
🛠️

Providing Level 2 and Level 3 support

Delivering both remote and on-site support for incidents and service requests that cannot be resolved by the Service Desk.
😊

Ensuring customer satisfaction

Maintaining a high degree of professionalism and ensuring customer satisfaction throughout all transactions.

Key criteria

🔧

IT support experience

Proven experience delivering IT support services with specified KPIs.

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🛡️

NV1 Security Clearance

Possession of NV1 Security Clearance is mandatory for this job.

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🗣️

Effective communication skills

Demonstrated verbal and written communication skills for client interactions.

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View more

Meet the team

About the company

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5 criteria for this job
IT support experience
Proven experience delivering IT support services with specified KPIs.

View

NV1 Security Clearance
Possession of NV1 Security Clearance is mandatory for this job.

View

Effective communication skills
Demonstrated verbal and written communication skills for client interactions.

View

Time management skills
Experience managing time effectively to meet service demands.

View

Problem-solving abilities
Analytical mindset with proven problem-solving skills in IT support.

View

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