Technical Operations Manager
About the job
The Technical Operations Manager job at Toyota is an exciting opportunity to lead high-level technical support for dealers, ensuring customer satisfaction and strong business performance. This role is crucial in driving 'fix it right' outcomes and enhancing the overall service experience. The team values collaboration, innovation, and a commitment to excellence, creating a supportive environment for everyone.
You'll be responsible for
🔧
Providing technical support
Delivering direct technical support to Toyota and Lexus dealers, ensuring customer satisfaction and adherence to standards.⚙️
Implementing processes
Establishing procedures to monitor and resolve field issues, achieving early detection and resolution.📚
Training dealer staff
Preparing and delivering training sessions to enhance the skills of dealer staff.Key criteria
🔧
Licensed Mechanic qualification
Formal qualifications as a licensed Mechanic required.View
🚗
Automotive industry experience
Significant experience in a similar automotive role essential.View
📊
Project management experience
Proven project management experience in technical operations.View
View more
