About the job
This job is about joining Unisys as a Level 1 Support Agent, where you will be part of a dynamic team dedicated to providing exceptional IT support to Federal Government clients. Your contributions will play a vital role in ensuring customer satisfaction and operational efficiency. The team thrives in a collaborative environment, offering industry-leading training and opportunities for career progression in the exciting field of Information Technology.
You'll be responsible for
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Providing 1st Level IT Support
Delivering first-level support to clients, addressing their IT-related inquiries and issues promptly and effectively.📞
Responding to customer requests
Resolving customer requests related to software, hardware, and network operations with fast and friendly service.📝
Documenting calls and incidents
Accurately recording calls and incidents in the contact management system to maintain data integrity.Key criteria
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Baseline Security Clearance
Possession of necessary security clearance for government work.View
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Australian Citizenship
Must be an Australian citizen to meet eligibility requirements.View
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Customer service experience
Demonstrated experience in providing excellent customer service.View
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