Technical Service Engineer
About the job
The Technical Support Engineer position at Macquarie Telecom is a fantastic opportunity to be at the heart of operations, ensuring customers stay connected and secure. This job plays a crucial role in maintaining high-performance infrastructure while collaborating with a skilled team. Emphasis is placed on continuous improvement and innovation, making it a dynamic and rewarding environment.
You'll be responsible for
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Monitoring network systems
Proactively monitor network systems and dashboards, responding to alerts before they become issues.âď¸
Troubleshooting network faults
Troubleshoot and resolve network faults across LAN, WAN, wireless, and security environments.đ
Managing incidents
Manage incidents end-to-end, ensuring timely resolution and clear communication.Key criteria
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3+ years of network support experience
Experience in Telco or MSP environments is preferred.View
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Solid understanding of networking fundamentals
Knowledge of LAN, WAN, wireless, and security is essential.View
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Experience with MPLS and BGP
Proficiency in these technologies is crucial for troubleshooting.View
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