About the job
As a Technical Services Engineer at TOMRA Food, you will play a vital role in the APAC support ecosystem, delivering exceptional technical support to enhance machine performance and customer satisfaction. This job is all about innovation, collaboration, and continuous improvement, where you will work closely with customers, field teams, and experts to resolve complex issues. Join a passionate team that values safety, quality, and the freedom to innovate!
You'll be responsible for
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Managing technical service cases
Own and manage technical service cases end to end, ensuring timely, effective resolution.🔍
Troubleshooting technical faults
Troubleshoot and resolve complex technical faults using structured diagnostic approaches.🤝
Providing support to customers
Deliver remote and on-site support to customers and Field Service Engineers.Key criteria
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Technical service experience
Proven experience in technical service or support engineering roles.View
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Strong troubleshooting skills
Demonstrated ability to diagnose and resolve complex technical issues.View
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Effective communication skills
Strong ability to communicate with technical and non-technical stakeholders.View
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