TOMRA22 jobs

Technical Services Engineer

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 3 months agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

As a Technical Services Engineer at TOMRA Food, you will play a vital role in the APAC support ecosystem, delivering exceptional technical support to enhance machine performance and customer satisfaction. This job is all about innovation, collaboration, and continuous improvement, where you will work closely with customers, field teams, and experts to resolve complex issues. Join a passionate team that values safety, quality, and the freedom to innovate!

You'll be responsible for

🛠️

Managing technical service cases

Own and manage technical service cases end to end, ensuring timely, effective resolution.
🔍

Troubleshooting technical faults

Troubleshoot and resolve complex technical faults using structured diagnostic approaches.
🤝

Providing support to customers

Deliver remote and on-site support to customers and Field Service Engineers.

Key criteria

🔧

Technical service experience

Proven experience in technical service or support engineering roles.

View

🛠️

Strong troubleshooting skills

Demonstrated ability to diagnose and resolve complex technical issues.

View

📞

Effective communication skills

Strong ability to communicate with technical and non-technical stakeholders.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

A meaningful career starts with a match

Get started
Apply on TOMRA
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Technical service experience
Proven experience in technical service or support engineering roles.

View

Strong troubleshooting skills
Demonstrated ability to diagnose and resolve complex technical issues.

View

Effective communication skills
Strong ability to communicate with technical and non-technical stakeholders.

View

Customer-focused mindset
Commitment to delivering exceptional service and support.

View

Experience with capital equipment
Familiarity with complex industrial machinery and multi-tier support.

View

Similar jobs

View all
MongoDB
MongoDB
Technical Services EngineerSydney, NSW · Full-time
MongoDB Technical Services Engineers are on a mission to empower customers by solving complex MongoDB challenges with their exceptional problem-solving and customer service skills. This job is all about collaboration, innovation, and making a real impact in the world of databases. The team thrives on sharing knowledge and supporting one another, creating a dynamic and inspiring work environment.
Canon
Canon
End User Services Engineer NSW (Intune MDM)Sydney, NSW · Full-time
This job is about delivering high-quality IT support in a fast-paced Managed Services environment. It plays a crucial role in ensuring customer satisfaction by providing responsive support across modern Microsoft technologies. The team values collaboration and continuous improvement, creating a supportive atmosphere for career growth.
Canon
Canon
End User Services Engineer VIC (Intune MDM, Kandji)Melbourne, VIC · Full-time
This job is about being the first point of contact for technical support within a dynamic Managed Services environment. The impact of this role is significant as it ensures a seamless technology experience for users, allowing them to focus on their core tasks. The team thrives on collaboration, continuous learning, and genuine support, creating an environment where everyone can grow and succeed.
Orica
Orica
Technical Services EngineerWembley, WA · Full-time
The Technical Services Engineer job at Orica is an exciting opportunity to join a global leader in mining and civil blasting. This position focuses on delivering advanced drill and blast support, enhancing customer operations, and implementing innovative blasting technologies. The team values collaboration, continuous learning, and a commitment to safety, creating a dynamic environment for growth and development.