About the job
This job is about leading and enhancing on-site technology operations across all hospital locations at Epworth HealthCare. By ensuring reliable, high-quality, and user-centered technology support, you will play a crucial role in enabling safe and efficient clinical care. The team thrives on collaboration, continuous improvement, and a commitment to creating a supportive environment where everyone feels they belong.
You'll be responsible for
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Overseeing technical support
Overseeing the planning and delivery of on-site technical support, ensuring timely resolution of incidents and service requests noting demand from hospital stakeholders.📊
Maintaining operational discipline
Maintaining strong operational discipline across asset management, device lifecycle, security compliance, and technology standards.📉
Providing data-driven insights
Providing clear, data-driven reporting and insights to Director of Service Delivery highlighting performance trends, risks, and opportunities for continuous improvement.Key criteria
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Formal qualifications in IT or related field
Possession of relevant educational credentials in Information Technology or Computer Science.View
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5+ years technical and people management experience
Demonstrated experience leading a medium-sized technical team with direct reports.View
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End-user computing and technology operations expertise
Strong background in managing on-site technology operations and support.View
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