Technical Specialist - Runva Truganina
About the job
Join Runva Australia as a Technical Sales & Support Representative in Truganina, where you will provide expert support and exceptional customer service. This job is pivotal in driving growth and ensuring customer satisfaction through technical assistance, warranty management, and sales processing. The team thrives on collaboration and is passionate about delivering innovative winching solutions.
You'll be responsible for
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Providing expert technical support
Resolve customer inquiries promptly via phone and online channels, ensuring satisfaction.📦
Managing warranty claims and returns
Efficiently handle warranty claims and returns according to company guidelines.🧾
Processing sales orders
Accurately process sales orders daily and assist with payments and sales reporting.Key criteria
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Mechanical product experience
Practical experience with mechanical products, especially winches.View
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Technical documentation skills
Proficient in writing effective technical documents and FAQs.View
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Customer service expertise
Strong communication skills for resolving customer inquiries.View
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