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Technical Specialist - Runva Truganina

JuniorMid levelFull-timeOfficeTruganina VIC 3029, AustraliaPosted 4 months agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

Join Runva Australia as a Technical Sales & Support Representative in Truganina, where you will provide expert support and exceptional customer service. This job is crucial for driving growth and ensuring customer satisfaction through technical assistance and sales processing. The team thrives on collaboration and a shared passion for quality and innovation.

You'll be responsible for

📞

Providing expert technical support

Promptly resolving customer enquiries via phone and online channels to ensure satisfaction.
📦

Managing warranty claims and returns

Efficiently handling warranty claims and returns according to company guidelines.
🧾

Processing sales orders

Accurately processing sales orders daily and assisting with payments and sales reporting.

Key criteria

🔧

Mechanical product experience

Practical experience with mechanical products, especially winches.

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📝

Technical documentation skills

Proven ability to write effective technical documentation.

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📞

Customer service expertise

Demonstrated experience in providing outstanding customer support.

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5 criteria for this job
Mechanical product experience
Practical experience with mechanical products, especially winches.

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Technical documentation skills
Proven ability to write effective technical documentation.

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Customer service expertise
Demonstrated experience in providing outstanding customer support.

View

MS Office proficiency
Proficient in MS Office applications, especially Word and Excel.

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Warranty management experience
Experience managing warranty claims and returns efficiently.

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