About the job
The Technical Success Manager at New Relic is a vital part of the team, responsible for nurturing the technical relationship with enterprise customers. This job is all about driving customer adoption and ensuring they realize the full value of New Relic's platform. Collaboration and communication are key, as you will work closely with Account Executives and customers to enhance their experience and satisfaction.
You'll be responsible for
🚀
Guiding customer to initial committed consumption
Work alongside customers during the onboarding process, understanding their needs and guiding them through onboarding best practices. Monitor adoption and address any hurdles to ensure prompt achievement of committed usage levels.📚
Owning user success through training and enablement
Lead personalized training sessions and create resources like documentation, videos, and articles to empower users to fully leverage New Relic solutions. Promote a culture of continuous learning and development.🔄
Maintaining committed consumption levels
Engage proactively with customers to mitigate churn risks, demonstrating ongoing value and addressing concerns promptly.Key criteria
💻
Technical expertise in Kubernetes and Cloud
Strong knowledge of Kubernetes and Cloud platforms like AWS or Azure.View
📈
Customer-facing technical experience
Proven success in technical roles within SaaS or technology sectors.View
🗣️
Strong communication skills
Ability to convey complex technical concepts to diverse audiences.View
View more
