New Relic1 follower2 jobs

Technical Success Manager II - Sydney

Mid levelFull-timeHybridSydney NSW, AustraliaProfessional servicesInformation technologyCustomer successPosted 2 weeks ago
View your fit0 of 9 criteria met

About the job

The Technical Success Manager at New Relic is a vital part of the team, responsible for nurturing the technical relationship with enterprise customers. This position plays a crucial role in driving customer adoption and ensuring they realize the full value of the platform. Collaboration is key, as the Technical Success Manager works closely with Account Executives and other teams to enhance customer satisfaction and success.

You'll be responsible for

🚀

Guiding customer to initial committed consumption

Work alongside customers during the onboarding process, understanding their needs and guiding them through onboarding best practices. Monitor adoption and address any hurdles to ensure prompt achievement of committed usage levels.
📚

Owning user success through training and enablement

Lead personalized training sessions and create resources like documentation, videos, and articles to empower users to fully leverage New Relic solutions.
📊

Managing mutual activity plan milestones

Designs and executes Mutual Activity Plans tied to Value/Outcomes. Set and oversee clear project milestones, adjust plans as necessary, celebrate customer achievements and moments of value, and address deviations in a timely manner.

Skills you'll need

💻

Technical expertise

Technical expertise in Kubernetes, knowledge of Cloud (AWS, Azure, or Google Cloud Platform Certified), and/or Observability Platforms is highly valued. Additionally, a solid understanding or hands-on experience with a programming language such as Java, PHP, .NET, Ruby, Node.js, Python, or SQL scripting is essential.
🗣️

Strong communication skills

Highly skilled in communicating complex technical concepts to diverse audiences, including non-technical stakeholders, through verbal and written channels.
🤝

Relationship building

Skilled at building and maintaining strong relationships with technical stakeholders, understanding their challenges and goals, and effectively advocating for them within the organization.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Technical expertise in cloud and observability
Experience with Kubernetes, AWS, Azure, or Google Cloud Platform.

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Customer-facing technical experience
Proven success in Technical Account Management or Solutions Engineering.

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Strong communication skills
Ability to convey complex technical concepts to diverse audiences.

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Relationship building skills
Experience fostering strong connections with technical stakeholders.

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Solution-oriented mindset
Proactive approach to addressing customer challenges and ensuring satisfaction.

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