Zendesk
Mid levelFull-timeHybridSydney NSW, AustraliaAustraliaCustomer service and supportTechnical supportIT supportPosted 2 weeks ago
View your fit0 of 9 criteria met
About the job
The Technical Support Engineer job is all about empowering customers by resolving their technical issues and enhancing their experience with Microsoft products. This position plays a crucial role in building trust and confidence, ensuring that customers can achieve more with their Microsoft investments. The team thrives on collaboration, innovation, and a growth mindset, creating an inclusive culture where everyone can contribute and succeed.
You'll be responsible for
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Owning and resolving technical issues
You own, investigate, and solve customer technical issues while collaborating within and across teams, leveraging troubleshooting tools and practices.🤝
Leading knowledge sharing
You lead or participate in building communities with peer delivery jobs and share your knowledge where appropriate.📈
Identifying product improvements
You identify potential product defects and escalate appropriately, contributing to Microsoft product improvements.What we're looking for
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Technical support experience (3+ years)
Proven experience troubleshooting technical issues in IT environments.View fit
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Cloud technology knowledge
Familiarity with Microsoft Intune, Azure, and Office 365.View fit
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Advanced troubleshooting skills
Experience resolving issues with Windows, iOS, and Android devices.View fit
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