Zendesk
Mid levelFull-timeHybridSydney NSW, AustraliaCustomer service and supportTechnical supportIT supportPosted 2 weeks ago
View your fit0 of 9 criteria met
About the job
As a Technical Support Engineer in the Customer Service & Support team, you will play a vital role in delivering exceptional customer experiences by troubleshooting and resolving technical issues. This job offers an incredible opportunity to grow your career while honing your problem-solving and collaboration skills. The team thrives on a culture of innovation, respect, and accountability, ensuring everyone can contribute to a shared mission of empowering customers.
You'll be responsible for
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Owning and resolving technical issues
You own, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.👥
Leading community building
You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.📈
Identifying product improvements
You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.What we're looking for
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3+ years in IT support or consulting
Experience in cloud technologies and technical support roles.View fit
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Proficiency in Microsoft Intune
Knowledge of Intune, Azure, and Office 365 troubleshooting.View fit
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2+ years in customer-facing roles
Experience engaging with customers to resolve technical issues.View fit
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