About the job
The Senior Technical Support Engineer position within the Customer Service & Support team at Microsoft is all about empowering customers through exceptional technical support. This job plays a crucial role in resolving complex technical issues and enhancing customer experiences with Microsoft products. The team thrives on collaboration, innovation, and a growth mindset, creating an inclusive environment where everyone can contribute to success.
You'll be responsible for
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Leading engineering investigations
Conducting investigations to resolve support incidents quickly and improve customer experience.🛠️
Building solutions and tools
Creating tools and automating processes to enable self-resolution of issues by customers or support teams.🚀
Driving product improvements
Contributing to product enhancements by identifying bugs and suggesting design changes to prevent customer impact.Key criteria
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Technical support experience (3+ years)
Proven experience in technical support or consulting roles.View
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Microsoft Azure expertise (2+ years)
Demonstrated knowledge of Azure services and Kubernetes.View
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Problem-solving skills
Strong ability to analyze and resolve complex technical issues.View
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