About the job
The Embedded Escalation Engineer (EEE) position at Microsoft is an exciting opportunity to be part of the Customer Service and Support (CSS) Data and AI Support Engineering Team, working closely with the Azure Databricks Product Group. This job is all about empowering customers by resolving technical issues quickly and effectively, while also driving product improvements and automation solutions. The team thrives on collaboration, innovation, and a growth mindset, ensuring that every member contributes to creating exceptional customer experiences.
You'll be responsible for
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Leading engineering investigations
Bringing quicker issue resolution to support incidents impacting customers and improving customer experience.🛠️
Building solutions and tools
Creating and automating issue detection and diagnosis to enable customers or support to self-resolve issues.📈
Identifying trends and driving engineering opportunities
Mitigating and eliminating recurring escalation scenarios to enhance workflow efficiency.Key criteria
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5+ years of technical support experience
Demonstrated experience in technical support or consulting roles.View
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3+ years in customer-facing support
Experience in technical escalation or product support roles.View
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2+ years with Microsoft Azure
Proven experience with Azure services and analytics.View
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