Meet Vidya and the team
About the job
The Technical Support Team at SevenRooms, part of DoorDash’s Customer Experience and Support Ops organization, is dedicated to providing exceptional support to hospitality operators worldwide. This job is crucial in ensuring that when challenges arise, there’s always a knowledgeable and empathetic person ready to assist. Team members work collaboratively across various communication channels to create seamless experiences, all while supporting a 24/7 operation that prioritizes merchant success.
You'll be responsible for
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Supporting customers via email, phone, and chat
Promptly responding to customer inquiries and resolving issues efficiently and with care.📈
Providing strategic solutions
Delivering tailored setups and guidance to help customers maximize their investment in the platform.📝
Documenting resolutions
Recording issue resolutions and steps taken to ensure clear documentation across all client interactions.Key criteria
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Customer support experience (1+ year)
Demonstrated experience in high-impact, customer-facing support roles.View
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Technical knowledge of hospitality tech
Familiarity with tools like Zendesk, Jira, or Salesforce.View
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Strong communication skills
Proven ability to communicate effectively in writing and over the phone.View
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