Queensland Government36 followers431 jobs

Technology Support Officer

JuniorFull-timeHybridBrisbane QLD, AustraliaCustomer service and supportDataIT supportPosted 4 months ago
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About the job

Join the Business Systems Team at Crown Law as a Technology Support Officer, where you will provide on-site and remote technical support, incident management, and request fulfillment. This job is a fantastic opportunity to make a direct impact on the Queensland Government's digital interests while enjoying flexible work arrangements and a supportive workplace culture. The team values collaboration, diversity, and continuous improvement, creating an environment where everyone can thrive and contribute to the success of the organization.

You'll be responsible for

💻

Providing IT support

Delivering timely IT support and managing user accounts effectively.
📊

Performing administrative tasks

Conducting audits, data cleansing, and asset stock-takes as part of administrative duties.
📚

Contributing to team documentation

Supporting team performance and development through knowledge sharing and documentation.

Key criteria

💻

Proficient technology support experience

Demonstrated experience providing technical advice to IT teams and staff.

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🔧

Troubleshooting and software resolution skills

Proven ability to troubleshoot and resolve software issues effectively.

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📊

User support across applications

Experience providing user support for various applications and systems.

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Meet the team

About the company

View your fit

5 criteria for this job
Proficient technology support experience
Demonstrated experience providing technical advice to IT teams and staff.

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Troubleshooting and software resolution skills
Proven ability to troubleshoot and resolve software issues effectively.

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User support across applications
Experience providing user support for various applications and systems.

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Strong communication skills
Excellent verbal and written communication for effective collaboration.

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Effective time management abilities
Capability to prioritize tasks in a fast-paced environment.

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