About the job
As a Retail Customer Service & Sales Consultant at Telstra, you will provide frontline support to customers, assisting them with product selection, service activation, and troubleshooting basic issues. This job is all about creating positive experiences through effective communication and adherence to retail standards, ultimately contributing to customer satisfaction and store performance. The team thrives on collaboration and support, ensuring everyone can achieve their best together.
You'll be responsible for
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Delivering exceptional customer experiences
Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.📱
Being the go-to tech expert
Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.🤝
Collaborating and contributing
Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.Key criteria
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Communication skills
Demonstrated ability to connect with customers effectively.View
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Customer-facing experience
Experience in a customer service environment preferred.View
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Sales achievement
Proven track record of meeting or exceeding sales targets.View
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