About the job
As a Telstra Retail Customer Service & Sales Consultant, you will embark on a journey of delighting customers through exceptional service. Your role is vital in transforming their telecommunications experience by identifying their needs and providing tailored solutions. The team thrives on collaboration and continuous learning, ensuring everyone is equipped with the latest tech knowledge to support customers effectively.
You'll be responsible for
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Delighting customers
Providing exceptional customer service to ensure a positive in-store experience.🔍
Identifying needs
Collaborating with customers to identify their telecommunications needs and recommending suitable products and services.🏆
Achieving sales targets
Working towards and exceeding sales targets in a dynamic retail environment.Key criteria
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Customer service experience
Demonstrated experience in a customer-facing role is essential.View
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Sales target achievement
Proven ability to reach and exceed sales targets and KPIs.View
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Relationship building skills
Ability to connect with diverse customers and develop tailored solutions.View
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