Ten Tops 2IC Store Support
About the job
This job is about supporting the Store Manager in delivering exceptional customer service and driving store performance. As a Store Support Lead, you will play a crucial role in managing key administrative functions and leading a team to create a welcoming shopping environment. The team thrives on collaboration and embraces the Ten Tops values, making it a fantastic place to grow your career.
You'll be responsible for
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Leading customer service assistants
Ensuring all customer service assistants are making personal contact with customers and providing fast, friendly checkout service.📈
Driving store performance
Responsible for achieving store goals and driving key performance indicators.📚
Assisting in training and development
Assisting in training, coaching, and development of all assistants to enhance team performance.Key criteria
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Customer service excellence
Demonstrated understanding of providing exceptional customer service.View
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Sales and performance management
Experience driving sales and managing key performance indicators.View
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Team leadership experience
Proven ability to lead, train, and develop team members.View
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