Travel Administration Officer
About the job
This job is all about making a real difference in how Western Australians travel by ensuring the integrity of the Concession Travel Administration System. As a vital member of the Transwa team, you will engage with customers, solve problems, and contribute to a supportive team environment. If you thrive in a busy atmosphere where accuracy matters, this opportunity will keep you challenged and growing.
You'll be responsible for
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Maintaining data integrity
Taking ownership of maintaining the integrity of the Concession Travel Administration System by accurately entering, validating, and analysing customer data.📞
Providing customer service
Delivering friendly, professional customer service across phone, email, and in-person channels while making bookings and checking concessions.⚙️
Problem-solving
Using strong numerical and analytical skills to resolve discrepancies and improve processes, supporting smooth integration of system updates.Key criteria
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Data input and analysis experience
Demonstrated experience with data entry, validation, and analysis using software solutions.View
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Customer service skills
Well-developed verbal and written communication skills for diverse stakeholder engagement.View
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Numerical and problem-solving skills
Sound numerical skills with a proven ability to resolve discrepancies effectively.View
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