About the job
The Venues Reservations & Events Planning Executive position is all about shaping exceptional guest experiences at Sydney's most loved experiential hotel. This job plays a crucial role in connecting guests with venue operations, managing reservations, and ensuring seamless communication. The team thrives on collaboration and creativity, always aiming to elevate the guest experience.
You'll be responsible for
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Managing reservations and bookings
Overseeing restaurant reservations, group bookings, and event enquiries through phone, email, and SevenRooms.✉️
Delivering personalised guest communications
Engaging with guests throughout the entire booking journey to ensure a seamless experience.🎊
Coordinating events and experiences
Leading the planning and execution of private dining and exclusive venue bookings, ensuring exceptional service delivery.Key criteria
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Experience with reservations systems
Proven experience managing reservations using SevenRooms or similar systems.View
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Guest communication skills
Demonstrated ability to deliver personalised guest communications.View
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Data analysis skills
Experience analysing booking trends to drive revenue performance.View
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