Telstra31 followers140 jobs

Video Conferencing Support Officer

JuniorMid levelFull-timeOfficeCanberra ACT, AustraliaSydney NSW, AustraliaPosted 4 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

As a Video Conferencing Support Officer, you will be the first point of contact for customers, providing essential support for Video Teleconferencing technology. This job is crucial in ensuring customers receive timely and effective assistance while maintaining service quality across critical environments. The team thrives on collaboration and is dedicated to continuous improvement, making it an exciting opportunity for anyone passionate about technology and customer service.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

👩‍💻

Providing first-level support

Provide first-level support for customers using video conferencing and collaboration technologies.
🔄

Coordinating service requests

Own the end-to-end process and coordination of appropriate and timely responses to service requests and incidents.
📊

Monitoring incidents

Monitor, diagnose and resolve incidents, escalating where required.

Key criteria

🔧

Technical support experience

Demonstrated experience in customer-facing technical support environments.

View

🎥

Video conferencing technology knowledge

Understanding of video conferencing systems and collaboration platforms.

View

🛠️

Troubleshooting skills

Proven ability to diagnose and resolve technical issues effectively.

View

View more

A meaningful career starts with a match

Apply on Telstra
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Technical support experience
Demonstrated experience in customer-facing technical support environments.

View

Video conferencing technology knowledge
Understanding of video conferencing systems and collaboration platforms.

View

Troubleshooting skills
Proven ability to diagnose and resolve technical issues effectively.

View

Service management tool experience
Experience using tools like DSMS, Service Manager, or Confluence.

View

Communication skills
Excellent interpersonal skills with a strong customer-focused approach.

View

Similar jobs

View all
Defence Housing Australia
Defence Housing Australia
Operations Support OfficerPerth, WA · Full-time
The Operations Support Officer plays a vital role in supporting DHA operations by delivering high-quality administrative and customer service. This position is essential for ensuring business continuity and efficient daily operations, making a significant impact on the lives of ADF members and their families. The team thrives in a fast-paced, service-oriented environment, where collaboration and adaptability are key.
NSW Department of Communities and Justice
NSW Department of Communities and Justice
Technical Support OfficerParramatta, NSW · Full-time
The Technical Support Officer position is all about making a real impact through technology. By delivering expert technical support across Wollongong and the South Coast, you will help staff stay connected and enable essential services for communities across New South Wales. The team thrives in a collaborative environment, supporting diverse technologies while ensuring high-quality customer service.
The Salvation Army Australia
The Salvation Army Australia
College Services and Customer Support OfficerRingwood, VIC · Full-time
The College Services and Customer Support Officer position at Eva Burrows College is all about being the welcoming face of the College. This job plays a crucial role in providing high-quality customer service to students, staff, and visitors, ensuring a smooth operation of campus activities. The team thrives on collaboration and is dedicated to making a positive impact in the community.
Centorrino Technologies
Centorrino Technologies
Desktop Support OfficerMelbourne, VIC · Full-time
The Desktop Support Officer position at Centorrino Technologies is all about delivering high-quality, onsite technical support to customers in Melbourne. This job is vital for ensuring smooth day-to-day operations and fostering positive relationships with end-users. The team thrives on collaboration and continuous improvement, creating an environment where everyone can innovate and grow together.