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Welcome Agent

JuniorPart-timeHybridSydney NSW, AustraliaPosted 4 months agoVerified 12 hours ago
Pending fitX of Y criteria met

About the job

Join W Hotels as a Welcome Agent, where your authenticity and vibrant personality will shine! This job is all about creating extraordinary experiences for guests while working in a fun and imaginative environment. The team thrives on collaboration and creativity, ensuring every guest feels welcomed and valued.

You'll be responsible for

🏨

Processing guest check-ins

Confirming reservations, assigning rooms, and activating room keys to ensure a smooth arrival experience for guests.
🧾

Handling check-outs

Resolving any late or disputed charges and processing mobile check-out requests, ensuring accuracy and efficiency.
📞

Responding to guest inquiries

Answering calls and messages, providing information and directions about the property and local areas of interest.

Key criteria

🛎️

Guest service experience

Proven experience in delivering exceptional guest service.

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💳

Payment processing skills

Experience handling various payment types and transactions.

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📞

Communication skills

Demonstrated ability to effectively respond to guest inquiries.

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View more

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4 criteria for this job
Guest service experience
Proven experience in delivering exceptional guest service.

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Payment processing skills
Experience handling various payment types and transactions.

View

Communication skills
Demonstrated ability to effectively respond to guest inquiries.

View

Local area knowledge
Familiarity with local attractions and directions for guests.

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