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Welcome Agent

JuniorPart-timeOfficeSydney NSW, AustraliaPosted 3 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

The Welcome Agent (Guest Service Agent) position at W Hotels is all about celebrating authenticity and creating extraordinary stays for guests. This job is crucial in delivering exceptional guest service while maintaining a lively atmosphere. The team thrives on collaboration, creativity, and a shared passion for providing unforgettable experiences.

You'll be responsible for

🏨

Processing guest check-ins

Confirming reservations, assigning rooms, and activating room keys to ensure a smooth arrival experience for guests.
📞

Handling guest inquiries

Answering and responding to all guest calls, messages, and concerns with professionalism and care.
🧹

Coordinating with housekeeping

Tracking room readiness for check-in and reporting any guest concerns to ensure a seamless experience.

Key criteria

🛎️

Guest service experience

Proven experience in delivering exceptional guest service.

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💳

Payment processing skills

Experience handling various payment types and balancing cash.

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📞

Communication skills

Demonstrated ability to respond to guest inquiries effectively.

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View more

Meet the team

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4 criteria for this job
Guest service experience
Proven experience in delivering exceptional guest service.

View

Payment processing skills
Experience handling various payment types and balancing cash.

View

Communication skills
Demonstrated ability to respond to guest inquiries effectively.

View

Knowledge of hotel operations
Understanding of hotel check-in/check-out procedures and systems.

View

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