About the job
Join W Hotels as a Welcome Agent, where your authenticity and vibrant personality will shine! This job is all about creating extraordinary experiences for guests while working in a fun and lively atmosphere. The team thrives on collaboration and creativity, ensuring that every guest feels special and valued.
You'll be responsible for
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Processing guest check-ins
Confirming reservations, assigning rooms, and activating room keys to ensure a smooth arrival experience for guests.📬
Handling guest inquiries
Answering and responding to all guest calls, messages, and concerns to provide timely assistance.🧹
Coordinating with housekeeping
Tracking room readiness for check-in and reporting any guest concerns to ensure a pleasant stay.Key criteria
😊
Guest service experience
Demonstrated experience providing exceptional service to guests.View
💳
Payment processing skills
Experience handling various payment types accurately and efficiently.View
📞
Communication skills
Proven ability to respond to guest inquiries and concerns effectively.View