About the job
The Whatever/Whenever Manager at W Sydney is a pivotal job that leads the Guest Services Department, ensuring that every guest interaction is infused with the unique W experience. This job is all about celebrating individuality and fostering a culture of creativity and exceptional service. The team thrives on collaboration, mutual respect, and a shared commitment to going above and beyond for guests.
You'll be responsible for
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Managing operations
Overseeing daily operations to ensure quality and standards meet guest expectations.🛠️
Resolving guest issues
Handling complaints and conflicts to maintain high levels of guest satisfaction.🌍
Driving service culture
Promoting the Whatever/Whenever mindset throughout all guest interactions.Key criteria
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Guest services management experience
Proven experience managing guest services teams for exceptional service delivery.View
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Effective communication skills
Demonstrated ability to handle calls, emails, and guest inquiries professionally.View
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Financial management skills
Experience overseeing departmental budgets, payroll, and procurement processes.View
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