NSW Department of Customer Service43 followers558 jobs

Workers Compensation Team Leader

Mid levelFull-timeHybridGoulburn NSW 2580, AustraliaPosted 1 month agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Workers Compensation Team Leader position is an exciting opportunity to lead a dedicated team in delivering accurate and timely workers compensation services. This role is crucial in driving team performance, ensuring compliance, and contributing to continuous improvement initiatives that enhance customer and business outcomes. The team thrives on collaboration and innovation, making a real impact on the services provided to over 100 agencies across New South Wales.

You'll be responsible for

🏆

Leading and coaching

Lead, coach and develop a team delivering workers compensation claims administration.
📈

Monitoring performance

Monitor team performance using data and reporting to drive outcomes.
✅

Ensuring compliance

Ensure compliance with relevant legislation and policies while identifying opportunities for improvement.

Key criteria

📊

Data analysis skills

Experience analyzing data to drive team performance and outcomes.

View

🤝

Stakeholder engagement

Proven experience building relationships with stakeholders and service providers.

View

📜

Workers compensation knowledge

Demonstrated understanding of relevant legislation and injury management.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

A meaningful career starts with a match

Get started
Apply on NSW Department of Customer Service
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Data analysis skills
Experience analyzing data to drive team performance and outcomes.

View

Stakeholder engagement
Proven experience building relationships with stakeholders and service providers.

View

Workers compensation knowledge
Demonstrated understanding of relevant legislation and injury management.

View

Leadership experience
Experience leading and developing teams in a service environment.

View

Similar jobs

View all
NSW Department of Customer Service
NSW Department of Customer Service
Assistant Workers Compensation Team LeaderGoulburn, NSW · Full-time
The Assistant Workers Compensation Team Lead job is about guiding a high-performing team in processing workers compensation payments. This role is crucial in ensuring a positive customer experience and compliance with legislative requirements. Team members work collaboratively in a supportive environment, focusing on continuous improvement and professional development.
MedHealth
MedHealth
Customer Experience Specialist - Workers CompensationWA · Full-time
The Customer Experience Specialist job at WorkFocus Australia is an exciting opportunity for those ready to make a difference in the rehabilitation industry. This position plays a vital role in building strong relationships with employers, insurers, and key stakeholders, driving customer satisfaction and business growth. The team values flexibility, collaboration, and professional development, making it a fantastic place to grow your career.
Uniting
Uniting
Mental Health Support Workers (Housing and Accommodation Support Initiative) Carlingford, NSW · Contract
The job of a Mental Health Support Worker at HASI Plus in Carlingford offers a unique opportunity to make a meaningful impact in the lives of individuals living with severe mental illness. By supporting consumers in their recovery journey, you will help them transition from long-term hospital care to independent living. The team thrives on collaboration, compassion, and a commitment to empowering consumers to achieve their goals.
UGL
UGL
Workers Compensation Administrator - Complex National ClaimsNSW · Sydney, NSW · Melbourne, VIC · Perth, WA · Full-time
The Workers Compensation Administrator position is an exciting opportunity to join a dynamic national team at UGL, part of the CIMIC Group. This job plays a crucial role in supporting employees across various industries by managing complex workers compensation claims and ensuring they receive the necessary support. The team fosters a collaborative environment where learning from experienced professionals is encouraged, making it a fantastic place to grow your career.