Works Coordinator
About the job
The Works Coordinator job at Service Stream’s Utilities division is an exciting opportunity to join a dynamic team dedicated to enhancing network services. This position plays a crucial role in ensuring that work orders are managed efficiently and effectively, directly impacting customer satisfaction and operational success. The team thrives on collaboration, problem-solving, and a commitment to quality service.
You'll be responsible for
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Coordinating field staff productivity
Coordinate and drive field staff productivity to ensure all work orders are handled end-to-end and within regulatory time frames📅
Managing workforce scheduling
Facilitate and manage all aspects of workforce scheduling, triage, planning and allocation using Excel and other relevant systems📞
Conducting customer calls
Available on a rotating shift to manage inbound customer calls using client systems and conduct outbound scripted calls with customersKey criteria
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Customer service experience (12+ months)
Demonstrated experience in customer service or scheduling roles.View
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Proficiency in MS Office Suite
Competent in Word, Excel, and Outlook for scheduling tasks.View
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Basic electrical metering knowledge
Understanding of electrical metering work is advantageous.View
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