SmartestEnergy1 job

Market Operations Coordinator

Mid levelFull-timeHybridCremorne VIC 3121, AustraliaAdministrationOperations consultingPosted 2 days agoVerified 1 day ago
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About the job

The Market Operations Coordinator job at SmartestEnergy Australia is all about delivering exceptional retail customer experiences through efficient market and billing activities. This position plays a crucial role in ensuring seamless onboarding, accurate invoicing, and compliance with regulatory standards, all while fostering strong relationships with third-party partners. The team thrives on flexibility and collaboration, embracing innovative thinking to tackle complex challenges in the energy sector.

You'll be responsible for

💼

Managing billing and market interactions

Overseeing the onboarding of customers, ensuring data accuracy, and managing timely invoicing with third-party partners to meet KPIs.
🤝

Building third-party relationships

Collaborating with various third parties, including energy retailers and regulators, to ensure smooth market and billing operations.
⚙️

Optimising processes and systems

Recommending improvements to enhance efficiency and working with IT teams to automate workflows for better operational capability.

Key criteria

📊

Billing and market operations experience

2+ years managing billing and market interactions in energy.

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🤝

Third-party relationship management

1+ years working with outsourced partners for customer operations.

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🔍

Analytical and problem-solving skills

Proven ability to analyze data and resolve operational issues.

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Meet the team

About the company

View your fit

4 criteria for this job
Billing and market operations experience
2+ years managing billing and market interactions in energy.

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Third-party relationship management
1+ years working with outsourced partners for customer operations.

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Analytical and problem-solving skills
Proven ability to analyze data and resolve operational issues.

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Regulatory compliance knowledge
Understanding of legal and compliance requirements in retail energy.

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