Access Liaison Officer (Admissions/Intake)
About the job
The job is about joining Juniper as a Full-time Customer Service Champion, specifically as an Access Liaison Officer. This position plays a vital role in guiding and supporting individuals through their residential aged care journey, ensuring they have a smooth and positive experience. The team values collaboration and a warm approach to customer service, making it a great fit for those who are passionate about helping others.
You'll be responsible for
đ
Welcoming customers
Providing a warm welcome to customers in person, by phone, and email.đ
Coordinating admissions
Ensuring all documents are complete and accurate for residential aged care homes.đ§
Guiding customers
Providing advice on navigating the aged care system, including costs and availability.Key criteria
đ¤
Customer service experience
Demonstrated experience providing exceptional customer service in various settings.View
đŁď¸
Strong communication skills
Proven ability to build rapport and trust with diverse individuals.View
đď¸
Organizational skills
Experience managing multiple tasks with attention to detail and accuracy.View
View more
