Oral Health Victoria2 followers10 jobs

Patient Access Team Leader

Mid levelFull-timeHybridCarlton VIC 3053, AustraliaPosted 4 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

Join Oral Health Victoria as a Patient Access Team Leader and embark on a fulfilling journey where your leadership will make a real difference in patient care. This role is pivotal in ensuring high-quality service and outstanding patient experiences at the Royal Dental Hospital of Melbourne. Collaborate with a supportive team that values open communication and continuous improvement, all while enjoying a vibrant work environment.

You'll be responsible for

🏆

Leading the Patient Access Team

Managing the patient administration team, including recruitment, training, and performance management.
🌟

Enhancing Patient Experience

Overseeing and improving administration functions to enhance patient access and experience.
📊

Managing Financial Performance

Overseeing team budgets and ensuring compliance with financial guidelines and policies.

Key criteria

👥

5+ years leading clinical teams

Demonstrated experience managing teams in clinical operational settings.

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📊

Budget management experience

Proven capability in managing team budgets and financial reconciliation.

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🗣️

Customer complaint resolution skills

Experience in managing and resolving patient complaints effectively.

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5 criteria for this job
5+ years leading clinical teams
Demonstrated experience managing teams in clinical operational settings.

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Budget management experience
Proven capability in managing team budgets and financial reconciliation.

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Customer complaint resolution skills
Experience in managing and resolving patient complaints effectively.

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Familiarity with Titanium software
Experience with Titanium is desirable for operational efficiency.

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Satisfactory background checks
Valid Victorian Working with Children’s Check and Police Check required.

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