Patient Access Team Leader
About the job
Join Oral Health Victoria as a Patient Access Team Leader and embark on a fulfilling journey where your leadership will make a real difference in patient care. This role is pivotal in ensuring high-quality service and outstanding patient experiences at the Royal Dental Hospital of Melbourne. Collaborate with a supportive team that values open communication and continuous improvement, all while enjoying a vibrant work environment.
You'll be responsible for
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Leading the Patient Access Team
Managing the patient administration team, including recruitment, training, and performance management.🌟
Enhancing Patient Experience
Overseeing and improving administration functions to enhance patient access and experience.📊
Managing Financial Performance
Overseeing team budgets and ensuring compliance with financial guidelines and policies.Key criteria
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5+ years leading clinical teams
Demonstrated experience managing teams in clinical operational settings.View
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Budget management experience
Proven capability in managing team budgets and financial reconciliation.View
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Customer complaint resolution skills
Experience in managing and resolving patient complaints effectively.View
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